PISIL uses the DMADV (Define, Measure, Analysis, Design and Verify) methodology for defect reduction in transactional processes. Here, we define the project goals and customer deliverables, measure and determine customer needs and specifications, analyze the process options to meet our customer needs, design the process to meet customer needs.

PISIL uses the DMAIC (Define, Measure, Analyze, Improve and Control) methodology for process improvement in non-transactional processes. Here again we define the project goals and customer deliverables, measure the process to determine current performance, analyze and determine current performance, analyze and determine the root cause of the defects, improve the process by eliminating defects and control future process performance.

PISIL's stress on quality, results in our customers being satisfied with our product quality, delivery and service. More than 86% customers say that they would recommend PISIL's services to their colleagues and our overall Customer Satisfaction Index stands at 4.7 out of 5, one of the best in the industry.

Measurable and predictable processes with clearly defined metrics control effort and schedule overruns. 90% of the projects were on schedule with zero overrun. 99.3% requests was serviced on time.

Our quality approach leads to reduced defects and minimization of rejections leading to increased productivity. Analysis of field error rates in 2000 revealed an average of 0.3 errors/kloc in 2000-01, much lower than the worldwide industry average.

Cycle time reductions and resulting productivity enhancements of up to 10% in 2000-01 are achieved due to minimum rejections and a lower rework rate.