Companies are increasingly outsourcing key business functions and their related IT operations. The BPO industry is built around the reason of efficiency and cost-effectiveness. With the current focus on core business capabilities, many companies are outsourcing select business functions to expert partners. BPO takes a set of activities and takes on the responsibility of reengineering the entire way the operation is done. Outsourcing is required in different areas like Finance, Health, Accounting, Human Resources of companies, etc. Globalization, competitive markets, and mergers and acquisitions are the primary stimuli for business-process outsourcing. By outsourcing business processes, companies can get a firm assessment of the cost of running their operations.

Advantages of BPO

• Achieve cost reductions – this is made possible through process improvements, reengineering, and use of technologies that reduce and bring administrative and other costs under control.
• Key in on company’s main business – with the day-to-day back office operations taken care of, the management is free to impart more time to building the company’s core businesses
• Obtain outside expertise – Rather than recruiting and training personnel, BPO ensures that domain experts from another company provide the needed guidance and skills.
• Meet constantly changing customer demands – many BPO vendors provide the management with flexible and scalable services to meet the customers’ changing requirements, and to support company acquisitions, consolidations, and joint ventures
• Achieving revenue increases – by outsourcing non-core processes, companies can focus on increasing their sales and marketshare, develop new products, expand into new markets, and enhance customer service and satisfactions.

Opportunities

India 's abundant skilled manpower has made it a target destination for multinationals to back end their operations in India . India ranks high in areas such as qualifications, capabilities, quality of work, linguistic capabilities and work ethics, and thus is ahead of competitors such as Singapore , Hong Kong , China , Philippines , Mexico , Ireland , Australia and Holland , among others.

Palpap has skilled group of professionals with unique capabilities and systems to set, measure and monitor quality targets. In specific ITES categories, Indian centers have achieved higher productivity levels-for example, the number of transactions per hour for back office processing, than their Western counterparts. Also, India is able to offer a 24x7 service and reduction in turnaround times by leveraging time zone differences. India 's unique geographic positioning makes this possible. Many state governments in India are offering incentives and infrastructure to set up IT enabled services.

Serving ITES industry

The ITES industry needs candidates who have skills and the process knowledge pertaining to the service they are providing. The skills expected are in depth knowledge of office productivity tools and application of technology in the domain area of specialization. The changing times demand the ability to adapt to new situations. The requirements and abilities thus desired are:

• Strong foundation in technology
• Ability to identify new application areas
• Develop applications in domains
• Understand the target groups and their environments
• Understand technologies, adapt technologies to the new applications and develop new technologies
• Human relationship management
• CRM
• Attitudes like Commitment and motivation

In operations involving banking, insurance, back office operations companies would basically look for those with good database management skills, and innovation in design and application. Knowledge of core entities and services in banking, customer handling, corporate banking, will be the focus.

Palpap’s Business Process Outsourcing services is a natural extension of our IT service offerings. We can deliver high quality of service in the above areas to fullest satisfaction of our customers who we want to relax after outsourcing their business processes to us. We would take care of them and let them concentrate on their core business domains.

Palpap provides customized outsourcing solutions to various clients who rely on us for vertical-specific processes, as well as shared corporate services. Palpap’s few of the BPO service offerings include Finance, Accounting, IT Helpdesk and technical Support.